Pet shops
Loyalty for pet shops
Pet food runs out every month and baths happen every week. The perfect customer to build loyalty with.
What keeps customers from coming back
The challenges for pet shops
Bath and grooming go to whoever has an open slot.
You don’t know when a customer’s pet food is running low.
Suggested program
Stamp card
A suggestion to get started. You set the numbers in the dashboard and change them whenever you want.
Example rule: 10 baths = 1 bath. On pet food, 3% cashback.
Ideas using what Clubbo already does
- Customers who haven’t been back in 30 days get a WhatsApp reminder.
- Points and rewards: treats, toys, coat treatment.
- Referrals: the neighbor’s dog becomes a customer too.
- Each stamp earned triggers a WhatsApp message saying how many baths are left for the free one.
In practice
An example club for pet shops
A fictional store in this industry running the suggested program: the customer’s card, the purchase recorded at the counter and the message that arrives on WhatsApp.
Club card
Pet Shop Patinha FelizPet Shop Patinha Feliz ClubExample
Mariana (example customer)
6 of 10 stamps
4 more to 1 bath
At the counter
- Customer
- Mariana (example)
- Purchase
- Bath and grooming
- Amount
- R$ 85,00
+1 stamp
On WhatsApp
Pet Shop Patinha Felizautomatic message
Hi, Mariana! You earned 1 stamp at the Pet Shop Patinha Feliz club. That’s 6 of 10: 4 more to 1 bath.
Illustrative example: the store, the customer and the amounts are fictional. In Clubbo, you set the rules and numbers in the dashboard.
Other industries
See also
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