Delete your account

1. Who can ask

The store account is deleted at the request of the account owner. Managers and staff delete their own account in My account → Delete my account: access ends immediately and the person's name, email, password, photo and social logins are erased (the store carries on). The owner can also remove the person in Settings → Team, or the person can write to privacidade@clubbo.com.br asking for their data to be deleted.

Customer of a loyalty club: the club belongs to the store. You delete your data in the club itself, in Profile → Delete account, or by contacting the store.

2. How to ask in the app or in the dashboard

1. Sign in with the owner e-mail in the Clubbo app or at app.clubbo.com.br.
2. Open My account (tap your photo or name at the top) and tap Delete my account, at the end of the page. As the owner, deleting your account deletes the store account. The same option is in Settings → Plan and, if access is suspended, on the suspended access screen.
3. Read what happens, type EXCLUIR and confirm.

Cannot sign in? Write to privacidade@clubbo.com.br from the e-mail registered in the account, with the store name. We confirm it is you and reply within 15 days.

3. What happens

• Right away: the subscription is cancelled, there are no new charges and the dashboard, the counter and the app are blocked for the whole team. Devices registered for notifications are deleted.
• After 7 days: name, e-mail, phone, password, profile photo and social logins of the owner and the team are deleted.
• Club customers: can still check balance and gift cards for 90 days and are then anonymized. Balances and gift cards already sold remain the store obligation to its customers.

4. What is kept, and for how long

• Invoices, company name and store CNPJ or CPF: 5 years, because they are tax records (Brazilian National Tax Code, arts. 173 and 174). After that, the CPF of an individual who signed up is deleted.
• Access logs: 6 months (Brazilian Internet Civil Framework, art. 15).
• History of actions in the dashboard: 180 days, for security and to answer disputes.

Everything else is deleted or anonymized within the deadlines above. Details in the privacy policy.

5. Changed your mind?

Before the 7 days are over, contact support at suporte@clubbo.com.br. After that, personal data cannot be recovered.